The traditional chatbot.
Rule-based, scripted, needy. Requires an army of developers, designers, and content writers to keep alive — and still can't handle the nuance of a real conversation. Customers learn to type "AGENT" in all caps.
Most "AI chatbots" on the market are thin wrappers around a general-purpose language model trained on the open web. We built myva on twenty years of real customer conversations so it sounds, decides, and acts like a member of your team.
Rule-based, scripted, needy. Requires an army of developers, designers, and content writers to keep alive — and still can't handle the nuance of a real conversation. Customers learn to type "AGENT" in all caps.
Promises smooth conversations, delivers hallucinations. Sounds fluent, fabricates details, exposes your brand to misinformation. The fluency makes the failures harder to spot, not easier.
Built on twenty years of real customer conversations. Tuned with your data, your tone, your channels. Knows when to act and when to escalate — and does both with the same calm voice.
Initial setup is built into the engagement. There's no hidden ongoing maintenance team — we keep the agent tuned and accountable.
Strong out of the box and reliably above 99% accuracy with fine-tuning. The agent understands context and nuance, not just keywords — and learns from every interaction.
A single source of truth for tone and policy. The agent says the same thing on a Tuesday afternoon as it does at 2am on a Saturday.
Grounded in your data, not generic text from the open web. Guardrails are explicit. The adult in the room when the model wants to improvise.
Apply for access to myva and we'll come back to you within two business days with a written plan for what a specialist agent on your workload would look like.